Customer Care
is key in all organisations and never more so than in the health sector.
This course will provide you with the core skills needed to provide and excel in customer care, specifically aimed at the health sector.
This course is broken down into 4 units covering:
Who are customers?
What is customer service?
Why is it important?
Creating the impression
Establishing preferences
Question, listen and agree
Complaints and misunderstanding
Confidence and attitude
Personal awareness and body language
Throughout the course you will be provided with material to study before moving onto quizzes which will be a combination of multiple choice and specific answer questions. The final unit is the final assessment which when completed will take you to your certificate.
Unit 1
Who are our customers?
What is customer service within the practice?
Why is client care important?
Unit 2
Creating the right impression
Establishing client preferences
Effective questioning, listening skills and reaching agreement
Unit 3
Dealing with misunderstanding and complaints
Retaining client confidence and developing a client friendly attitude
Personal awareness and body language
Unit 4
Final Assessment
The minimum requirements to complete this course are:
A good standard of English language and grammar
The ability to commit to 2 hours self study per week
The course takes 8-10 hours to complete with access being available for 3 months following enrolment.
