SHORT COURSES

These courses are designed to give you a good introduction to the subject, providing the basic tools to use within your day to day role.

Each course takes on average 8-10 hours to complete, with access to the learning material and course lasting 3-months.
  • Medical Terminology for Beginners

    This course will introduce you to medical  terminology, giving you the basic root, prefixes and suffixes alongside common abrreviations and medical terms. 

  • BSMSA Customer Care

    Develop your core customer / patient interaction skills with this course. 

  • BSMSA Human Resources

    This course will give you the basic knowledge, within the subject of Human Resources.

  • BSMSA Dealing with Difficult Situations

    Ensure you are fully equipped with the skills to  deal with your work place conflict with confidence and accuracy.

  • BSMSA Benefiting from an Appraisal

    Delivered from both the appraisee and the appraisers perspective, this course will show the key benefits to the importance of appraisals.

  • BSMSA Basic DGL - coming soon

    This course will give you key basic skills to get the most out of DGL software.

  • BSMSA Safeguarding Adults

    This coure will be available from the 1st April 2020

Medical Terminology

This course introduces students to medical terminology, the basics of how a medical term is formed (prefixes, suffixes and root words) and leads gently on to more complex terms.

£49.50

Course Content
  • Basic medical terms. 
  • Basic roots and suffixes
  • How to form Medical Terms. 
  •  Medical to English
  • Formation of medical terms
  •  What are the medical terms?
  • Combining prefixes, roots and suffixes.
  • Translate the medical terms back into English.’
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Customer Care

Key in all organisations and never more so than in the health sector.
This course will provide you with the core skills needed to provide and excel in customer care, specifically aimed at the health sector.

£55.00

Course content
  • Who are customers?
  • What is customer service?
  • Why is it important?
  • Creating the impression
  • Establishing preferences
  • Question, listen and agree
  • Complaints & misunderstanding
  • Confidence and attitude
  • Personal awareness and body language
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Dealing with Difficult Situations

In today's work place this course is a must. It gives the key skills and knowledge of how to deal with difficult situations to enable confidence within the workplace.


£55.00

Course Content:
  • What are the problems?
  • Why are they caused?
  • How do you separate the problem from the person?
  • What are the best outcomes?
  • Providing choice
  • Body language
  • Escape solutions
  • The right to your employers’ support 
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Human Resources
Course

Providing a solid level of essential Human Resource practices, to enable confidence in those responsible for the legal requirements, providing protection to both yourself and your practice.
£65.00

Course Content:
  • Essential Documentation
  • Key Legislation
  • Recruitment Processes
  • Managing Absenteeism
  • Performance Management
  • Dealing with Discipline and Grievances
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Benefiting
 from an Appraisal

Covering the basics to give a solid understanding of appraisals, and the benefits and skills to deliver them.


£55.00

Course Content: 
  • The essentials who/why/when/where/how
  • The purpose of appraisals
  • The consequences of getting it right and wrong
  • Preparation (personal & practical)
  • Questioning techniques
  • Appropriate criticism and praise
  • Dealing with the difficult issues
  • Get the most from an appraisal
  • Following up
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Safeguarding 
Adults

In today's work place this course is a must. It gives the key skills and knowledge of how to deal with difficult situations to enable confidence within the workplace.

£55.00

Course Content:
  • What are the problems?
  • Why are they caused?
  • How do you separate the problem from the person?
  • What are the best outcomes?
  • Providing choice
  • Body language
  • Escape solutions
  • The right to your employers’ support 
Enrol Now
Medical Terminology and Administration Courses
Medical Terminology Certificates
Medical Receptionist Qualifications
Medical Secretary Qualifications
Practice Management Qualifications